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Bijali ID FAQ — All Your Questions Answered Here

Account verification, payments, bonuses, security — get answers to all your Bijali ID questions in one place.

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Account & KYC Verification

KYC verification at Bijali ID is primarily required before withdrawals and when transactions exceed certain limits. The process is straightforward and typically completed in 3 steps.
  1. Upload clear photos of both the front and back of your National ID (NID) or passport.
  2. Take a selfie showing both your face and your NID card clearly in the same shot.
  3. A utility bill or bank statement dated within the last 3 months may be required as proof of address.
  • Photos must be clear and complete — blurry or cropped images will not be accepted.
  • Accepted formats: JPG, PNG, or PDF, up to 5 MB.
  • KYC verification is typically completed within 24 hours.
Once your KYC is approved, you won't need to resubmit — only if your information changes.
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Age Limit & Safety

Absolutely not. A minimum age of 18 is strictly required to open an account and participate in any game on Bijali ID — no exceptions.
  • Age is verified at the time of registration and reconfirmed via NID during the KYC process.
  • Anyone found to have registered with false information will have their account permanently closed and any deposited funds will not be refunded.
  • If a parent suspects their child is using Bijali ID, please contact our support team immediately — action will be taken promptly.
A note for parents: keep your devices password-protected and talk to your children about online gaming. To learn more, visit our Responsible Gaming View page.
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Account Closure or Suspension

Yes, both options are available — a temporary suspension or a permanent closure. Temporary Suspension (Self-Exclusion):
  1. Log in to your account and go to "Settings" → "Responsible Gaming".
  2. Select "Self-Exclusion" and choose your preferred duration — 7 days, 1 month, 3 months, or 6 months.
  3. Once confirmed, the restriction takes effect immediately and cannot be lifted before the selected period ends.
Permanent Closure:
  • Reach us via Live Chat or email at [email protected].
  • Once identity verification is complete, the account will be permanently closed.
  • If you have a remaining balance, your withdrawal will be processed before the account is closed.
Choosing to close your account due to gaming addiction takes real courage. For additional support, contact our Responsible Gaming Page View.
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Deposits & Payment Methods

Bijali ID supports all major mobile banking and payment methods available in Bangladesh.
  • bKash: Most popular, instant credit. Minimum ৳200.
  • Nagad: Instant credit, minimum ৳200.
  • Rocket (Dutch-Bangla): Funds are typically credited within 5 minutes.
  • Bank Transfer: Minimum ৳1,000, credited within 1–2 business days.
If a deposit fails:
  1. Contact us via Live Chat with a screenshot.
  2. Please provide your transaction ID or reference number.
  3. Our team typically resolves issues or refunds failed transaction amounts within 15 minutes.
Fastest options: bKash and Nagad — funds are typically credited to your balance in under 1 minute.
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Winnings & Withdrawals

Processing time varies depending on the type of win.
  • Slots & Live Games: Winnings are credited to your balance instantly — no waiting.
  • Sports Bet: Winnings are credited automatically once the result is confirmed after the match ends — usually within 15 minutes of the final whistle.
  • Bonus Release: Once the wagering requirements are met, bonus funds are converted into your real balance.
Withdrawal timeframes:
  • bKash/Nagad: 5–15 minutes after the request.
  • Rocket: 15–30 minutes.
  • Bank Transfer: 1–3 business days.
  • Minimum withdrawal: ৳500.
Withdrawals may be delayed if KYC verification has not been completed. Get verified in advance to avoid any hold-ups.
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Games & Sports Betting

This is an important question — especially given how common rain interruptions and other disruptions are in cricket in Bangladesh. Bijali ID's policy is clear:
  • Match fully cancelled: All bets are voided and the full stake is refunded.
  • Match abandoned mid-game (after a specified number of overs completed): If the match is officially declared as having a valid result, settlement will be based on that result.
  • If there is no result: Bijali ID makes its decisions based on official announcements from the relevant international cricket authority.
  • In-Play Bet: Settlement is based on the score and match situation at the time play was stopped.
Refunds are typically returned to your balance within 30 minutes to 24 hours. For full details, see our in the Terms & Conditions You will receive.
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Withdrawals & Winnings

Bijali ID offers the fastest deposit processing of any mobile banking method available in Bangladesh.
  • bKash & Nagad: Typically between 30 seconds and a maximum of 3 minutes.
  • Rocket: Usually 1–5 minutes.
  • Bank Transfer: Within 1–2 bank business days.
What to do if a deposit fails:
  1. First, check the transaction history in your mobile banking app to confirm whether any amount was deducted.
  2. If the amount is deducted, note your transaction ID.
  3. Share your transaction ID and a screenshot with Bijali ID Live Chat.
  4. Our team reviews and manually credits the amount — typically within 15 minutes.
  5. If the payment fails without any deduction, there's nothing to worry about — simply try again.
No deposit is ever lost — it will either be credited to your account or refunded within 72 hours.
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Bijali ID Has You Covered — Beyond the FAQ

Can't find your answer? No worries — our support team is always ready to help

Live Chat — Instant Answers

If you can't find your answer in the FAQ, reach out directly via Live Chat. On average, you'll get a response in under 2 minutes.

Available 24/7
Email Support

For complex issues, send a detailed message to [email protected]. You can expect a thorough response within 6–12 hours.

Detailed Guide

Check out our step-by-step guides for registration, deposits, and gameplay — illustrated and in Bangla.

Safety Center

A dedicated security section for account protection, password changes, and reporting suspicious activity.

History & Tracking

Log in and visit the "History" section to view a full record of your bets, deposits, and withdrawals at any time.

Updates & Announcements

New games, offers, and rule updates are announced on the Bijali ID homepage and via notifications.

Bijali ID FAQ — Why This Page Is Your Go-To Resource

Every day, thousands of Bijali ID members ask questions on a wide range of topics. We've compiled the most frequently asked questions here so you can get instant answers without waiting in Live Chat. This FAQ page is regularly updated — any new policies or changes will be reflected here first.

Bijali ID believes transparency is the best policy. That's why every topic — from KYC to bet settlement on cancelled matches — is addressed with clear, honest answers.

More Useful Information

Tip: When searching the FAQ, use keywords rather than full sentences — for example, "KYC", "bKash", or "refund". You'll find the right answer much faster.

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Live Chat

Click the Live Chat button on any page of the site and chat with us in Bangla.

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[email protected] — send us an email for detailed enquiries.

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Log in to your account and submit a support ticket directly.

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Read the rules

You'll find answers to most questions in our full Terms & Conditions.

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